At rehomex.shop, we are committed to providing our customers with a reliable, transparent, and convenient shipping experience.

This Shipping Policy explains our delivery methods, processing times, estimated delivery periods, and important information regarding orders placed through our website.

By placing an order with rehomex.shop, you agree to the terms outlined in this Shipping Policy.

1. Free Standard Shipping

At rehomex.shop, all orders qualify for:

Free Standard Shipping

Customers do not need to pay any additional shipping fees for standard delivery.

The shipping cost will automatically be displayed as free during checkout.

Our goal is to provide a simple and affordable shopping experience while ensuring that your order is delivered safely.

2. Order Processing Time

After your order is successfully submitted, our team will begin preparing your products for shipment.

The estimated processing time is:

1–5 business days

During the processing period, we carefully:

• Confirm order details

• Prepare products

• Inspect items before shipment

• Securely package your order

Processing time does not include shipping time.

Orders placed during weekends, public holidays, promotional periods, or high-demand seasons may require additional processing time.

3. Delivery Time

The estimated delivery time for orders from rehomex.shop is:

15–20 business days

The delivery period begins after the order has been processed and shipped.

Please note that delivery times are estimates and may vary due to factors beyond our control.

Possible causes of delivery delays include:

• Customs clearance procedures

• Shipping carrier delays

• Weather conditions

• Public holidays

• Transportation interruptions

• Incorrect shipping information

• Unexpected logistical issues

We always work to ensure that orders are delivered as quickly and safely as possible.

4. Shipping Destinations

rehomex.shop provides shipping services to customers in France and other supported international destinations.

Shipping availability may depend on:

• Product availability

• Delivery location

• Transportation conditions

• Local regulations

If shipping is unavailable for a specific destination, customers will be notified before order completion.

5. Order Confirmation

After completing your purchase, you will receive an order confirmation email.

Customers should carefully check all information provided during checkout, including:

• Full name

• Shipping address

• Email address

• Telephone number

• Product details

Customers are responsible for ensuring that all delivery information is accurate.

If incorrect information is provided, please contact us immediately.

Email:

info@rehomex.shop

6. Shipment Tracking

When available, tracking information will be provided after your order has been shipped.

Customers may use tracking information to monitor delivery progress.

Please note that tracking updates may require some time to appear after shipment.

If you experience any problems with tracking information, please contact our customer service team.

Email:

info@rehomex.shop

7. Customs Duties and Taxes

For international shipments, customs duties, import taxes, or other charges may apply depending on local regulations.

Customers are responsible for any customs fees or taxes required by their country or region.

rehomex.shop cannot control or predict customs charges because these requirements vary between destinations.

Customers are encouraged to check local customs regulations before placing an order.

8. Delayed Deliveries

Although we work with reliable shipping partners, delays may occasionally occur.

Possible reasons for delays include:

• Customs inspections

• Carrier delays

• Extreme weather conditions

• Transportation problems

• Incorrect delivery information

• Events beyond our reasonable control

If your order has not arrived within the estimated delivery period, please contact us.

Our customer service team will investigate the shipment status and provide assistance.

9. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected timeframe, please contact us.

Please provide:

• Order number

• Customer name

• Shipping information

• Tracking details if available

We will work with the shipping provider to investigate and help resolve the issue.

10. Damaged Packages

At rehomex.shop, we carefully package products to reduce the risk of damage during transportation.

However, if your order arrives damaged, please contact us within:

7 days after delivery

Please provide:

• Order number

• Description of the damage

• Photos of the package and damaged product

Our team will review the situation and provide an appropriate solution.

Possible solutions may include:

• Replacement

• Refund

• Partial refund

• Other suitable resolution

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If a package cannot be delivered due to incorrect information provided by the customer, additional costs may apply.

Please contact us as soon as possible if you notice any errors in your shipping details.

12. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to assist if your order has not yet entered processing or shipment.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Customers may request a return after receiving the product according to our Return and Refund Policy.

13. Delivery Responsibility

Customers should monitor their delivery information and ensure that someone is available to receive the package when required.

If a package is returned due to customer-related reasons, additional arrangements may be required.

rehomex.shop will provide reasonable assistance to help resolve delivery issues.

14. Contact Information

If you have any questions regarding shipping, delivery times, or your order, please contact us:

Website:

rehomex.shop

Email:

info@rehomex.shop

Our customer service team is committed to providing professional support and ensuring a smooth shopping experience.

Thank you for choosing rehomex.shop.