At rehomex.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience and feel confident when purchasing from our online store.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds for purchases made through rehomex.shop.

By placing an order on our website, you agree to the terms described in this policy.

1. Return Eligibility

Customers may request a return within 14 days after receiving their order.

To qualify for a return, the following conditions must be met:

• The product must be unused and in its original condition.

• The product must include original packaging, labels, and accessories.

• The item must not show signs of damage, alteration, or improper use.

• The return request must be submitted within the applicable return period.

• The customer must provide valid order information.

Before returning any item, customers must contact our customer service team and receive approval.

Email:

info@rehomex.shop

Please include the following information:

• Order number

• Customer name

• Product details

• Reason for return

• Photos or supporting information if necessary

Returns sent without prior approval may not be accepted.

2. Return Process

To begin a return, customers must first contact rehomex.shop.

Our customer support team will review the request and provide return instructions if the return is approved.

Customers should not send products back before receiving confirmation from our team.

When returning products, customers should ensure that:

• Items are securely packaged.

• Original packaging is included where applicable.

• The package is shipped using a reliable delivery service.

• Tracking information is retained.

rehomex.shop is not responsible for returned packages that are lost, damaged, or incorrectly shipped by the customer.

3. Return Shipping Costs

Unless the product received is defective, damaged, or incorrect due to an error caused by rehomex.shop, customers are responsible for return shipping costs.

Return shipping fees are generally non-refundable.

If the return is caused by:

• A damaged product received

• A defective product

• A wrong item delivered

please contact us immediately. We will review the situation and provide an appropriate solution.

4. Refund Policy

After receiving the returned product, our team will inspect the item to confirm that it meets the return requirements.

Once the inspection is completed, we will notify the customer regarding refund approval or rejection.

If approved:

• The refund will be processed through the original payment method.

• The refund amount will be issued according to the applicable conditions.

• Processing times may vary depending on the payment provider or financial institution.

Please allow several business days for the refunded amount to appear in your account after processing.

5. Damaged, Defective, or Incorrect Orders

At rehomex.shop, we carefully inspect and package products before shipment.

However, if you receive:

• A damaged item

• A defective product

• A product different from your order

please contact us within 7 days after receiving your order.

Please provide:

• Order number

• Description of the issue

• Clear photos showing the problem

After reviewing your request, we may provide:

• A replacement product

• A refund

• A partial refund

• Another suitable solution

depending on the circumstances.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been used or damaged by the customer

• Products without original packaging

• Products returned after the allowed return period

• Customized or personalized products where applicable

• Items modified after delivery

We reserve the right to refuse returns that do not meet our return requirements.

7. Order Cancellation

Customers may request cancellation shortly after placing an order.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order and provide a refund.

Once an order has entered processing, preparation, or shipping, cancellation may no longer be possible.

In this situation, customers may request a return after receiving the product according to this policy.

8. Exchanges

If you would like to exchange a product, please contact our customer support team.

Email:

info@rehomex.shop

Exchange requests are subject to:

• Product availability

• Return eligibility

• Approval from our customer service team

The exchanged product must meet the same conditions required for returns.

9. European Consumer Rights

For customers located in France and the European Union, applicable consumer protection laws provide certain mandatory rights regarding online purchases.

Customers may have the legal right of withdrawal within the applicable period according to European consumer regulations, except where legal exceptions apply.

This Return and Refund Policy does not limit any rights granted under mandatory French or European consumer protection laws.

10. Refund Exceptions

A refund may be refused or adjusted if:

• The returned product is incomplete.

• The item has been used or damaged.

• The return procedure has not been followed.

• The customer provides incorrect return information.

Each case will be reviewed fairly by our customer support team.

11. Contact Information

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Website:

rehomex.shop

Email:

info@rehomex.shop

Our customer service team is committed to providing professional assistance and ensuring every customer receives a fair and helpful solution.